Experience

IT Operations Manager, SR Consulting Worldwide 2018 – 2021
  • Mentor and leader for a team of technicians in providing excellent service to the Corporate Office and 25+ remote locations through continuous improvement practices
  • Upgraded core hardware and vSphere infrastructure to improve functionality and response time within budget and with minimum downtime
  • Evaluated and deployed new firewall systems to provide stronger security and protection of assets
  • Managed and maintained Active Directory environment
  • Created virtualized Backup/Disaster Recovery Plan utilizing Veeam for virtual environments and CrashPlan for desktop backups and perform regular tests
Board Member & Director of Operations, (Volunteer) Gallifrey One Conventions 1998 – Present
  • Direct eight departments including Children’s Services, Member Services, Autographs, Floor Managers, and Main Stage staff
  • Oversee Vendors ensuring compliance with contracts and policies to ensure customer satisfaction and mediate any disputes
  • Coordinate and maintain master list for staffing and manage primary contact email for staff ensuring uniform notifications
IT Manager, Zerep Management 2007 – 2018
  • Primary vSphere administrator and underlying infrastructure manager including SANs
  • Implemented virtual desktops utilizing VMWare Horizon View decreasing downtime and roll-out of new desktops by 80+%
  • Institute company wide training courses on computer usage, basic troubleshooting, and social engineering to improve user skills and awareness
  • Successfully headed a complete Enterprise Resource Planning (ERP) System project that included a new Customer Relationship Management (CRM) system, improved dispatching functions, and a web interface to provide customers easier access
  • Established a new Backup Plan which improved recovery by 75% utilizing Symantec Backup Exec and later vRanger Backup software.
  • Created Disaster Recovery plan and ran regular successful tests
  • Spearheaded “Bridge Builders” team which boosted cross departmental communication and training, maximized workflows, and improved both internal and external Customer satisfaction Orchestrated multiple projects for core infrastructure, VOIP, and cell phones to improve business communications
  • Authored multiple handbook policies covering password, email, laptop, internet, and smartphones usage to inform employees and protect company assets
  • Negotiated with Vendors to limit costs while meeting all requirements for IT projects
Safety Manager, Zerep Management 2008 – 2012
  • Chaired Safety Committee Meetings
  • Developed Injury and Illness Prevention Programs (IIPP) for five companies including writing policies for Heat Illness, Enclosed Spaces policy, and Respirator use
  • Consulted with OSHA, Insurance company, local Police/Fire Departments, temp agencies, and internal employees to establish safety training programs and practices resulting in lower Experience Modification Factor (XMOD) scores that translated to reduced insurance and Worker’s Comp rates
  • Coordinated with Managers and Fire Department to customize Emergency Action Plans and trained employees to reduce response times and protect assets.

NOTE: The IT & Safety Departments served Zerep Management and its subsidiaries including Valley Vista Services, Vincent’s General Services, Municipal Maintenance, as well as jointly owned Grand Central Recycling.

Volunteer Group Leader, VM Ware User Group (VMUG) of Inland Empire 2012 – 2016
  • Produced training and discussion sessions to educate attendees Collaborated with VMware engineers to facilitate high level discussions and presentations
  • Acquired sponsors and presenters as well as scouted locations for meetings throughout the Inland Empire
  • Member of leadership team and MC for the annual Southern California VMUG Events covering the Inland Empire, Orange, Los Angeles, and Ventura Counties

NOTE: The VMware User Group (VMUG) is an independent, global, customer-led organization, that helps bring users of VMware software together through knowledge sharing, training, collaboration, and events

United States Navy Honorable Discharge
  • Veteran of Foreign Wars (VFW) – Life Member

Education

Western Governors University 2017
  • B.S. in Business – Information Technology Management.

Certification:

Project Management Institute 2020
Google Career Certificates – Coursera 2021
CITI Program 2021
  • Health Privacy (HIPAA) [Verify with CITI]
    • Basics of Health Privacy (ID 1417)
    • Health Privacy Issues for Clinicians (ID 1418)
    • Health Privacy Issues for Students and Instructors (ID 1420)

Skills:

  • Active Directory
  • Barracuda Firewalls & Spam Filters
  • Business Policy & Procedures
  • Compellent SANs
  • Continuous Improvement
  • DHCP
  • Disaster Recovery
  • DNS
  • Employee Training
  • Exchange
  • Fonality Phone System
  • Horizon View VDI
  • Johnson CloudVue
  • Leadership
  • Nextiva Phone System
  • Operations Management
  • Project Management & Planning
  • SIP
  • SQL
  • Team-Building
  • Technical Writing
  • Troubleshooting
  • Vendor Management
  • VMware vSphere
  • Voice over IP (VOIP)
  • Virtual Private Network (VPN)
  • Windows Server
  • Virtual Desktop
  • Policy Writing