Communicating with your own Employees is as critical for any business as communicating with your Customers. One way I have found is to create an IT or Company Wide Newsletter to share tips, tricks, or information about the Company with the Employees. Since I usually put these on the Company's internal web site, Employees can always go back to review when a situation arises.

Just handing people information is often boring, so I decided to take a different approach at helping Employees understand how they can assist in troubleshooting and speed up the process. From this, the following poem was born. (I also have a lot of fun with the April Fools edition as did HR but that is another story.) I shared it on a tech forum at the time and was contacted by Windows IT Pro magazine about publishing it. The following version was published in the October 2006 edition.

So enjoy and remember to share all information on an issue with your IT staff and be happy!

The IT Guy's Eternal Plea

To fix computer problems
always call IT
but first gather some info
before you talk to me

What steps were you performing
when the system crashed?
What other programs open?
What messages have flashed?

Are you the only one around
Who seems to be affected?
Or have your peers begun to say
"I think I've been infected?"

When all this data's in your hands
nicely assembled and gathered,
call me quick, speak true and bold,
And tell me what's the matter.

Do not be tryin' to guess
What calamity has befallen!
Just give me all the facts
When you come a-callin'!

I might ask you some questions
to find that little clue
That'll really help me out
and show me what to do.

The important thing is facts
that truth be told by all,
if you don't share all the data,
my solution can't help but fall

Follow each and every step
as guided by IT
The problem must be fixed posthaste,
on that we all agree.

And after I have solved your problem
no need to get all sappy.
Just go on with your daily work
and, don't forget, be happy!

all rights reserved ~ Daniel Sandifer